General Terms and Conditions (GTC)

Suedseite.Coffee | Online Shop suedseite.coffee

Last updated: 27 May 2026

Suedseite.coffee

Neckar Wave Foods GmbH

Untere Neckarstrasse 24

69117 Heidelberg

Germany

represented by Managing Directors Hugo Meneses and Andreas Schmidt

Contents

1   Scope of Application

2   Formation of Contract

3   Right of Withdrawal for Consumers

4   Contract Duration and Termination

5   Prices and Payment Terms

6   Unjustified Refusal of Acceptance

7   Delivery and Partial Deliveries

8   Retention of Title and Right of Retention

9   Liability for Material and Legal Defects

10  Other Liability

11  Governing Law, Place of Performance, Jurisdiction

§1 Scope of Application

(1) These General Terms and Conditions apply to all contracts you enter into with Suedseite.coffee via this online shop. If you use your own general terms and conditions, their inclusion is hereby expressly objected to as a precautionary measure.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed in nature. A business is any natural or legal person or a partnership with legal capacity that enters into a legal transaction in the exercise of their self-employed commercial or professional activity.

§2 Formation of Contract

(1) The listings in our online shop do not constitute legally binding offers, but rather an invitation for you to submit a binding offer to enter into a purchase or subscription contract.

(2) To purchase goods via our website, you must add the desired item to your "Shopping Cart" by clicking the "Add to Cart" button. You may repeat this process as many times as you wish during your visit.

(3) An overview of the items in your cart is displayed when you click the "Shopping Cart" button in the navigation bar. Here you have the option to remove selected items from the cart or to change the quantities ordered.

(4) When you click on the "Shopping Cart", you will also find the "Checkout" button. Clicking this button will prompt you to enter your personal details (including email address) and to select your payment and shipping preferences. Once you confirm your entries, a final order summary will be displayed showing all order details.

(5) The order summary gives you the opportunity to review and, if necessary, correct all details. You may still cancel the purchase at this point. A binding offer is only submitted once you click the "Buy" button to place your order.

(6) The contract is formed upon our acceptance of your offer, which takes place promptly after your order by confirmation in text form (e.g. by email). This order confirmation will confirm the processing of your order or the dispatch of the goods. If you have not received an order confirmation, you are no longer bound by your order. Any payments already made will in that case be refunded without delay. Dispatch of the ordered goods also constitutes confirmation of the order.

§3 Right of Withdrawal for Consumers

If you are a consumer (§1(2)), you have the statutory right of withdrawal described below.

Notice of Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Suedseite.coffee, Untere Neckarstrasse 24, 69117 Heidelberg, Germany; info@suedseite.coffee; Tel.: +49 (0)176 31124619) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form, though this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal. We will use the same payment method for this reimbursement that you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for this reimbursement.

You must return or hand over the goods to Suedseite.coffee, Untere Neckarstrasse 24, 69117 Heidelberg, Germany without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately EUR 8.50.

You are only liable for any diminished value of the goods if that diminished value results from handling the goods in a way that was not necessary to inspect their condition, properties, and functionality.

End of Notice of Right of Withdrawal

You can find the withdrawal form here.

The right of termination remains unaffected.

§4 Contract Duration and Termination

(1) A subscription may be concluded for a predefined period. It may be terminated by either party with 15 days' notice to the end of any calendar month. Termination must be made in text form (e.g. by email).

(2) The right to terminate without notice for good cause remains unaffected.

§5 Prices and Payment Terms

(1) The prices listed in the respective offers, as well as the shipping costs, represent total prices inclusive of all price components, including packaging and all applicable taxes.

(2) Shipping costs are not included in the purchase price and are to be borne by you additionally, unless free shipping has been confirmed. You can view the applicable costs by clicking the "Payment and Shipping" link in the footer and on product detail pages. They are also displayed in the respective item description and shown separately during the ordering process.

(3) We offer various payment methods (e.g. PayPal and credit card), but do not commit to offering any specific payment method in the future. For further information on accepted payment methods, please refer to our website. For individual orders, full payment is due in advance upon conclusion of the contract. For active subscriptions, the gross purchase price is payable in advance.

(4) If chargebacks occur due to incorrect information attributable to you, you shall bear the resulting costs.

§6 Unjustified Refusal of Acceptance

If acceptance of a delivery is unjustifiably refused, we will charge a flat-rate compensation of EUR 40.00. This compensation claim is not subject to VAT (§ 249(2) sentence 2 of the German Civil Code, BGB). You have the right to demonstrate that the actual damage is lower, in which case the lower amount will apply. We equally reserve the right to demonstrate that the actual damage is higher. The goods and/or the amount owed under the contract will be invoiced regardless.

§7 Delivery and Partial Deliveries

(1) We deliver worldwide. The applicable shipping costs and available destinations can be found on our Shipping and Payment page, accessible via the "Payment and Shipping" link in the footer. Unless expressly agreed otherwise, we determine the appropriate shipping method and carrier at our reasonable discretion. We generally ship with DHL.

(2) We are entitled to make partial deliveries of separately usable products included in a single order, provided this is reasonable for the customer in the individual case. Any additional shipping costs caused by a partial delivery shall be borne by us.

(3) If you are a consumer (§1(2)), we insure the goods at our own expense.

(4) If you are a business (§1(2)), delivery and dispatch are at your risk. In this case, we will insure the goods at your expense, but only upon your express request.

(5) We will deliver the ordered goods within 2–4 business days of the conclusion of the contract. Delivery times for international orders may vary. Delivery times shown at checkout are estimates.

(6) You can find the available shipping carriers by clicking the "Payment and Shipping" link in the footer.

§8 Retention of Title and Right of Retention

(1) The delivered goods remain our property until full payment has been received.

(2) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

§9 Liability for Material and Legal Defects

(1) If you are a business (§1(2)), you are obliged to inspect the goods promptly and with due care for deviations in quality and quantity, and to report any obvious defects in writing within 7 days of receipt. For hidden defects, the period begins upon discovery. Timely dispatch of the notice is sufficient to meet the deadline. Failure to inspect and notify forfeits any warranty claims. This does not apply to claims for damages.

(2) If you are a business (§1(2)), only our own specifications and the manufacturer's product description shall be deemed agreed as the condition of the goods; other advertising, public statements, and representations by the manufacturer are excluded.

(3) If the delivered goods are defective, you may initially request that we remedy the defect, deliver defect-free goods, or provide a value voucher. If the chosen form of subsequent performance is disproportionate, we are entitled to refuse it, unless you ensure proportionality by contributing to the costs. We may refuse subsequent performance if you have not yet paid at least for the defect-free portion.

(4) We bear the costs required for subsequent performance, in particular transport, travel, labour, and material costs; however, we are not responsible for additional costs arising from the transport of the goods to a location other than the place of performance.

(5) If subsequent performance fails, is unreasonable for you, or we refuse it, you are entitled to withdraw from the contract, reduce the purchase price, or claim damages or reimbursement of wasted expenditure.

(6) The warranty period is 12 months, commencing upon delivery of the goods or, where applicable, upon acceptance. This does not apply to damages intentionally caused or arising from injury to life, body, or health, or to damages caused by gross negligence or intent, or by fraud. Any liability under the principles of supplier recourse pursuant to §§ 478 f. BGB remains unaffected.

(7) If a defect becomes apparent within the first six months after delivery to the customer, the customer — if they are a consumer (§1(2)) — does not need to prove that the defect already existed at the time of delivery.

§10 Other Liability

(1) We are fully liable for intent and gross negligence (including that of our legal representatives and vicarious agents), as well as for damages arising from injury to life, body, or health due to a negligent breach of duty on our part or an intentional or negligent breach of duty by our legal representatives or vicarious agents. We are also fully liable for fraudulent concealment of a defect, for any guarantee given as to the condition of the goods, and in all other cases provided for by law. Our liability under strict liability provisions (in particular under the German Product Liability Act) also remains unrestricted. Any liability under the principles of supplier recourse pursuant to §§ 478 f. BGB remains unaffected.

(2) In cases involving the breach of cardinal obligations, our liability for slight negligence is limited to the foreseeable damage typical for this type of contract. Cardinal obligations are essential contractual duties that define the character of the contract and upon which the other party may rely; they are the core rights and obligations that create the conditions for proper performance and are indispensable for achieving the purpose of the contract.

(3) In the event of a breach of non-essential contractual obligations, liability for slight negligence is excluded.

(4) As the current state of technology cannot guarantee error-free or uninterrupted data communication over the internet, we accept no liability for the continuous or uninterrupted availability of the website.

§11 Governing Law, Place of Performance, Jurisdiction

(1) The contract concluded between you and us is governed by German law. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country in which they are habitually resident (principle of favourability).

(2) The place of performance for all services arising from our business relationship and the place of jurisdiction is Mannheim, provided you are not a consumer but a merchant, legal entity under public law, or a special fund under public law. The same applies if you have no general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time legal proceedings are initiated. The right to bring proceedings before another court of competent jurisdiction as provided by law remains unaffected.

(3) The United Nations Convention on Contracts for the International Sale of Goods dated 11 April 1980 (CISG) does not apply.

(4) The European Commission provides an online platform for dispute resolution (the “ODR platform”), accessible at: http://ec.europa.eu/consumers/odr/. We do not participate in alternative dispute resolution proceedings before a consumer arbitration board.

(5) Should any provision of these General Terms and Conditions or any provision within the scope of other agreements be or become invalid, the validity of all remaining provisions or agreements shall not be affected.

(6) Amendments and additions to these GTC must be made in writing. This also applies to any amendment of this written form clause. However, the so-called double written form clause does not prevent additional oral agreements, which take precedence accordingly.

End of General Terms and Conditions