Shipping policy
Payment & Shipping
Shipping We roast fresh every Thursday — and only ship coffee that is no more than 10 days old from the roast date. Our coffee hits its peak flavour between 3 and 4 weeks after roasting, so you can be sure you're drinking it exactly when it tastes its best.
We ship with DHL as standard.
Delivery times shown at checkout are estimates — things can sometimes arrive faster, but occasionally it may take a little longer.
Shipping Rates
Germany
| Option | Weight / Order Value | Delivery Time | Cost |
|---|---|---|---|
| Small parcel | Up to 0.5 kg | 2–4 business days | €3.60 |
| Standard | From 0.5 kg | 2–4 business days | €6.40 |
| Free shipping | From €60.00 | 2–4 business days | Free |
EU — Group 1 Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
| Order Value | Cost |
|---|---|
| Under €100.00 | €14.49 |
| €100.00 and above | Free |
EU — Group 2 Denmark, France, Netherlands, Poland
| Order Value | Cost |
|---|---|
| Under €80.00 | €14.49 |
| €80.00 and above | Free |
United Kingdom Due to Brexit, deliveries to the United Kingdom are subject to additional customs and import regulations. For this reason, we can only ship orders with a minimum order value of €150.00. Shipping costs are included in this amount.
Rest of the World We ship worldwide with DHL Express.
| Destination / Region | Cost |
|---|---|
| Worldwide | €49.90 |
| Canada (parcels up to 2 kg) | €26.50 |
Returns Coffee is a fresh food product — we roast weekly and only ship coffee that is at most 10 days old. As we cannot control storage conditions after delivery, returns of coffee are unfortunately not possible for hygiene and quality reasons.
For all other products: if you would like to return something, please send it to the following address:
Suedseite.coffee Untere Neckarstraße 24 69117 Heidelberg Germany
Payment At suedseite.coffee you can pay using the following methods:
- Visa
- Mastercard
- American Express
- PayPal
We work with Stripe, one of the world's leading payment service providers. Your data is SSL-encrypted during transmission — we never store your credit card details at any point.
PayPal If you choose PayPal, you will be redirected directly to PayPal to log in, review your order, and confirm with a single click. You also benefit from PayPal Buyer Protection.